TSMA Support Center

Frequently Asked Questions

What happens after I sign up with TSMA?

You will receive an email confirmation of your purchase, as well as a text message confirming the sign-up. You will also receive an email with welcome materials and an on-boarding video.

Communication is very important to us; we want you to have as smooth of an onboarding process as possible. Please note, International numbers will not receive a text message, and will hear from our team via email within 2 business days.

How many followers will I gain, and can you guarantee they will keep following me?

We guarantee a minimum amount of new followers every month, based on the plan you choose. This follower number is the gross aggregate number of new followers you receive during the Influencer campaign(s) for that month. You can expect to retain most of your new followers, although it’s natural that some people will choose to unfollow once the giveaway ends.

It’s always best for your page to retain the followers who genuinely appreciate your content and choose to stay. We will provide you with regular tips to optimize your presence for the best retention.

How long until I see growth on my account?

Your growth will occur in conjunction with an Influencer campaign, which can take place at any time during the calendar month. All of your guaranteed growth will happen before your next renewal on the 1st, and we will always do our best to give you as much advance notice as possible, usually 48 hours prior to the giveaway.

Will Instagram flag my account or disable it because I use this service?

No. TSMA’s growth program is the only method that works within Instagram’s Community Guidelines, Terms of Service, and with Instagram’s own algorithm. This is a growth service built to last, with zero reported errors.

Will this work for my industry?

Absolutely. Whether you are an artist, a business, or anywhere in between, our service has guaranteed results. Building a large, diversified follower base creates instant credibility on your profile.

What type of accounts do you use to help grow my account?

We proudly work with high-profile accounts, primarily in the entertainment industry. We are family friendly, and do not work with violent, political, overtly sexual, or offensive profiles. You can expect a diversified, international audience from the top 1% of profiles on Instagram.

The quality of our partners is one of the reasons TSMA is so unique.

Can I specify who my campaign will be with?

Unfortunately, due to the nuances of our booking process and many months of development involved, we are unable to accept specific celebrity requests. However, if you know someone you believe we should be working with, please feel free to let our team know!

Are all the followers real?

Yes, the people who are following the Influencer have to choose to follow you in order to enter the giveaway. It is essentially impossible for a fake account to complete this process, and anyone caught attempting to game the system in any way is immediately blocked and banned from our giveaways.

Do remember that the vast majority of the billion plus users on Instagram use it to consume, rather than create content. As such, many accounts may not be as robust as the ones you’re probably used to following.

What do I do if I have questions about my growth results?

Clients have a period of up to 2 billing cycles, after the completion of a campaign, to request an investigation into their growth results. This means that as long as the client is not paused nor canceled, growth from up to two previous campaigns can be successfully cross-checked by our senior growth team using multiple verification methods to confirm the client’s results. If the growth from the campaign is proven to be inconsistent with our standards, the pending growth will be provided in the next available campaign.

Our team will request that any client expressing concern about their growth result provide screenshots of the analytics on their Instagram profile to support our investigation.

Can I target specific demographics for new followers?

Unfortunately, it is not possible to target niche-specific demographic audiences through celebrity campaigns. In fact, the people we are booking for the campaigns have diverse, international audiences to provide your page with a global reach.

Currently, the only way to target niche-specific demographics on Instagram is through paid advertising, creative content and copy, targeted Hashtags, or active engagement. All of these services are included in TSMA’s management packages at various levels, found on our primary website.

Of course, our growth program is highly effective, and will support in building a large, authentic audience for your profile from around the world.

Will the followers actively engage with my content or just follow me?

Many variables factor into whether your new followers will engage with your content or not. Instagram engagement is largely based on content quality and reciprocity of engagement with your new followers.

As a client of TSMA, we will invite you to our industry-leading digital social media seminars, where you will learn how to build a profile that engages your audience. In short, they will engage if you provide content that is indeed, engaging.

Can you just do a separate consultation for my account?

We provide you with a complimentary on-boarding and optimization video course upon signing up. However, if you want more hands-on support for your account, we recommend you consider our full Management Packages

Do you accept all customers/clients?

We are able to work with the vast majority of profiles. However, because TSMA is a family-friendly company, we are unable to promote pages that contain content that would not be suitable for a broad audience. This may include: graphic, violent, or sexual profiles, pages with listed age restrictions (such as marijuana), and some overtly aggressive accounts. TSMA does reserve the right to refuse service to any page that we feel might be disruptive to our policies.

How does billing work? Does my payment recur on the 1st even if I sign up part way through the month?

Your first payment will be processed as soon as you check out on this website. You will then receive the guaranteed minimum growth you paid for by the end of that calendar month. For every month thereafter, billing will automatically recur on the 1st of the month.

If you sign up at the very end of a month, we may still be able to add you to a current campaign before billing recurs on the 1st. If not, our team will reach out to you and your payment will roll over to the next month.

If I need assistance once I’m a client, how do I reach you?

We provide customer support Monday – Friday from 9am – 6pm PT. Simply submit a support ticket and a member of our team will follow up with you as soon as possible.

Can I cancel or change my subscription at any time?

Yes! Simply submit a support ticket and a member of our team will follow up with you as soon as possible. We want you to be happy and confident with our services, but of course, our biggest success stories have been with us the longest.

It is important to note that if you cancel after you have received your guaranteed growth for the month, your cancellation applies to your next renewal, and you will not be charged again.

Although we will do our best, we cannot always guarantee changes will be implemented prior to your next renewal, if the changes are requested after the 5th of each month.

Can I change my Instagram handle after signing up?

Yes! If you would like to update your username after signing up for our services, you can request a handle change by informing our team through call, text or email, and completing our TSMA handle change form.

Important to note, frequently changing your username/handle can make it difficult for people to find you or your business on Instagram. You should consider your username permanent, and only change it if you are rebranding.

It is also not algorithmically beneficial to switch between accounts as lulls in service can disrupt future growth and overall follower retention. For this reason, we offer a $40 discount to enroll each additional account you have on Instagram. Please reach out for the discount code!

What is TSMA?

TSMA Consulting (TSMAconsulting.com) has been the entertainment industry’s premier social media management firm for the last decade. By fully running the accounts of those who run Hollywood, we have generated powerful and longstanding relationships with some of the leading celebrities and businesses around the world. Our Growth Program is our most recent development, making available our proprietary growth processes at an accessible monthly cost.

We are so honored to have the opportunity to work with you.

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